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- 1300 830 002
- [email protected]
18/3290 Surfers Paradise Blvd, Surfers Paradise, QLD 4217 Australia
Privacy Policy Wicked Group
Last Updated: March 2026
Introduction
This Privacy Policy explains how we collect, use, disclose, and otherwise handle personal information when you purchase tickets for our self-guided nightclub tours. We are committed to protecting your privacy in compliance with the Australian Privacy Act 1988 (Cth) (Privacy Act) and the Privacy and Other Legislation Amendment Act 2024 (Cth).
The expression ‘personal information’ is information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.
This policy is important and affects your legal rights and obligations. Please read it carefully. If you have questions, contact us at the email address provided in the “Contact Us” section below.
1 Who We Are and Data Controller Information
We are the data controller responsible for your personal information collected through our ticketing application. We collect, use, and disclose your personal data in accordance with the Australian Privacy Principles (APPs) outlined in the Privacy Act.
Our Contact Details:
Surfers Paradise Q 4217
2 What Personal Information We Collect
2.1 Information You Provide Directly
When you purchase tickets to, and use the application for our self-guided nightclub tours, we collect the following personal information:
2.2 Information Automatically Collected
We automatically collect information about your device and activities when you use our website or application:
2.3 Information About Third Parties
If you purchase tickets on behalf of other people (group bookings), you confirm that:
You agree to be responsible for ensuring any third-party personal information you provide is accurate and that appropriate notifications and consents have been obtained.
2.4 Information From Third Parties
In circumstances where a product or service is to be provided to you as arranged by a third party, that third party may have provided us with your information.
If we collect personal information about you from someone else, we will, whenever reasonably possible, make you aware that we have done this, and the circumstances of that collection.
We will collect information from external service providers to whom we have contracted out for specific purposes.
We will also collect personal information from third parties who offer products and services to our members or registrants.
If you obtain services from third parties in conjunction with booking tickets through us, the third parties may provide personal information, as far as it is permitted by law.
3.1 Legal Purposes
We collect and use your personal information for the following purposes:
3.2 Legitimate Business Interests
Subject to your rights and reasonable expectations, we use your information for:
3.3 Automated Decision-Making
Our application uses automated decision-making systems to:
You have the right to request information about these automated decisions and to request human review of significant decisions affecting you.
Our application includes data collection capabilities that analyze your personal information to:
4.1 Data collection Activities
4.2 Transparency and Your Rights
You have the right to:
To exercise these rights, contact us using the details in Section 12.
5.1 Service Providers and Contractors
We disclose your personal information to trusted service providers who perform functions on our behalf under contractual confidentiality obligations:
5.2 Legal Obligations and Safety
We may disclose your information without your consent where:
5.3 Where We Do NOT Share Your Information
We will not:
5.4 Overseas Disclosure
Some of our service providers may be located overseas. Where we disclose your information to overseas recipients, we take reasonable steps to ensure they comply with Australian Privacy Principles or equivalent privacy protections. You can contact us to find out which countries your information may be disclosed to.
6.1 Security Measures
We take reasonable technical and organizational steps to protect your personal information from misuse, loss, unauthorized access, modification, and disclosure, including:
6.2 Your Responsibility
You are responsible for:
6.3 Limitations
While we implement strong security measures, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, though we continuously work to maintain and improve our security practices.
We retain your personal information for different periods depending on the purpose:
7.1 Retention Periods
7.2 Secure Deletion
When we delete your information, we use secure erasure methods to prevent unauthorized recovery. Aggregated or anonymized data that cannot identify you may be retained indefinitely.
7.3 Right to Deletion
Subject to legal obligations, you can request deletion of your personal information. We will comply unless we are required to retain the information by law or for legitimate business purposes.
Under the Australian Privacy Act, you have the following rights:
8.1 Right of Access
You have the right to access the personal information we hold about you.
To request access:
8.2 Right of Correction
You have the right to request correction of inaccurate, incomplete, or outdated personal information. We will update your information promptly and notify relevant service providers of corrections.
8.3 Right to Lodge a Complaint
You have the right to lodge a complaint with us regarding our privacy practices. Following resolution of your complaint, if you remain unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
8.4 Right to Opt Out
You have the right to:
8.5 Right to Data Portability
You have the right to request your personal information in a structured, commonly-used format to facilitate transfer to another service provider.
8.6 Right Against Automated Decision-Making
You have the right to:
Our service is not intended for use by children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will:
Parents or guardians who believe we have collected information about a child should contact us immediately.
10.1 Marketing Communications
We may send you marketing communications (emails, SMS, push notifications) about our tours, special offers, and promotions if you:
10.2 Opting Out
You can opt out of marketing communications at any time by:
We will process your opt-out request within 5 business days.
10.3 Transactional Messages
Transactional messages (booking confirmations, receipts, account notifications) are not marketing communications and will continue even if you opt out of marketing.
11.1 Privacy by Design
We implement privacy by design principles, building privacy protections into our data collection and processing systems from the outset. This includes:
11.2 Privacy Impact Assessment
We conduct Privacy Impact Assessments to identify and mitigate privacy risks associated with our data collection activities and application features.
11.3 Compliance
This Privacy Policy complies with:
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:
Your continued use of our application after changes become effective constitutes your acceptance of the updated policy.
The date of the most recent update appears at the top of this policy.
13.1 Privacy Inquiries
If you have questions about this Privacy Policy, wish to exercise any of your privacy rights, or have a privacy concern, please contact us:
Email: [email protected]
Postal Address:
Privacy Officer
PO Box 1068
Surfers Paradise Q 4217
Phone: 1300 830 002
Response Time: We aim to respond to all privacy inquiries within 30 days.
13.2 Complaints to the OAIC
If you are not satisfied with our response to your privacy complaint, you can lodge a complaint with the Office of the Australian Information Commissioner:
Office of the Australian Information Commissioner (OAIC)
13.3 DEFINITIONS
“We”, “Us”, “Our” mean collectively and individually, Wicked Bucks Pty Ltd, Wicked Stag Pty Ltd, Wicked Hens Pty Ltd, Team Trips Pty Ltd and Wicked Event Management Pty Ltd and their related entities.
18/3290 Surfers Paradise Blvd, Surfers Paradise, QLD 4217 Australia